Great care goes into the making of Bold Clothing & Headwear. We personally check every single piece, and, if it’s not 100% to our satisfaction, the piece won’t get sent to anyone.
Create an account with us before or during checkout and you can check the status of your order just by logging in!
Delivery:
Depending on where you are in the world, please allow up to 10 business days for delivery if you choose standard shipping at checkout. You can also choose to select a more expedited option of 2-5 days.
Returns:
We want you to be completely satisfied with your Bold order!
Items purchased from www.boldornaked.com are eligible for a full refund if returned within 30 days of purchase. We only accept returns of items in their original condition: unworn, unwashed, undamaged, and with all original tags attached. Unfortunately at this time, this does not include custom/made-to-order items. A small number of heavily discounted items may be marked as FINAL SALE, in which case they are also not eligible for refund, exchange, or store credit. Once we receive the product, we will refund you the full cost of what you paid for the product excluding the price of shipping. Exceptions do apply. Check product page for additional Returns/Shipping Information. Individual product pages may state no returns.
All Sample Sale & Warehouse Sale products are FINAL SALE and cannot be returned or exchanged.
If you would like to exchange for a new size, color, or style. please email admin@bebold.ae or Kate@bebold.ae to request your exchange be placed on hold while we await your package. Once we receive your returned item(s) at our warehouse we will send you the new item(s) with complimentary shipping.
Bold Clothing & Headwear Limited
237 Pukearuhe Road
RD 44
Urenui, 4377
Taranaki
New Zealand
+64 27 2260661
Simple as that.
Please note: Bold Clothing & Headwear is not responsible for any orders that are lost or stolen while in transit.
Canceling your Order:
If you'd like to cancel your order, please email us at admin@bebold.ae or Kate@bebold.ae as quickly as possible. If your order has already been fulfilled and you have received shipping confirmation, please refer to our return policy above.
Please note that if you paid via PayPal and you request to cancel, you may incur PayPal's transaction fee.
Incorrect Orders:
If you received the wrong item you can send it back to us and we will replace it with the correct one. All items should be sent back using USPS First Class or Priority Mail, you will receive a refund for the shipping cost.
Lost or Missing Orders:
Please note that we do ship items separately, and mark them on your packing slip if they will be arriving in multiple packages.
However, if your package is delivered with missing items from your order, then please email admin@bebold.ae or Kate@bebold.ae so we can quickly get your issue resolved.
Shipping outside of New Zealand - Import Duties & additional Taxes:
Import Duties and other Taxes associated with the delivery of your product into countries outside of New Zealand are unfortunately not covered within your shipping cost and are at the discretion and regulations of the individual country.
Shipping to the United Kingdom:
HMRC (Her Majesty's Revenue and Customs) enforce something called VAT (Value Added Tax) on all goods imported into the European Union worth more than £15 (approx $23.29 USD, $30.17 NZD).
How this will affect your purchase: You will see that the HMRC will withhold your package and charge you a further duty of 20% VAT (meaning, an additional 20% tax of your total order). Once this is paid, it will be released to you.
This isn't always enforced as it depends on the postman, but it often is, and will affect everything we ship.
Apologies for any inconvenience.
